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Reviews and Ratings
Reviews from guests about their experience.
66%
loved their spa retreat and can’t wait to return.
6.6/10
Nice
Rooms
5.3
Location
8.3
Service
7.0
Dining
6.3
Guest reviews
6.6/10
based on 5 reviews
7.2
7.2/10 based on 5132 reviews
Margaret
United Kingdom,
March
2025
6.8/10
My stay at Wyndham Istanbul Old City had its ups and downs. The hotel's location is super convenient for exploring popular attractions, but unfortunately, the room cleanliness and breakfast quality left much to be desired. While the spa was a nice touch, the overall experience was overshadowed by various issues that I encountered during my time there.
Rooms
5.0
The room was a bit of a letdown. It had some issues like noise from the corridors, and the shower wasn't working properly. They tried to keep it clean with fresh towels, but I wish it was better maintained overall.
Service
6.0
I found the staff to be friendly, but communication was tough due to the language barrier. They seemed overwhelmed and often focused on other things instead of guest needs, which was disappointing.
Location
8.0
The location was pretty great! Just a short walk from sights like the Blue Mosque and Aya Sofya, which made getting around the city really easy.
Dining
5.0
Breakfast was underwhelming. The options were pretty limited and not very appealing—definitely not what I'd expect from a hotel that claims to be five stars.
Facilities
7.0
The spa and wellness amenities were nice, though I couldn't enjoy the interior pool since it was under renovation during my stay. The rooftop pool was a good spot to relax, at least.
Tony
United Kingdom,
March
2025
6.6/10
My stay at Wyndham Istanbul Old City was quite disappointing, primarily due to the lack of cleanliness and maintenance in the room. While the location was convenient for exploring the city, the overall experience did not meet my expectations for a 5-star hotel. The staff, however, were friendly and tried to help where they could, but that wasn't enough to redeem my time there.
Rooms
5.0
I was given a room that had a strong stench and dirty bedding. The furniture was worn, and both the bathroom and room surfaces were not properly cleaned. Despite an upgrade, the new room still had issues with cleanliness and odors, which was frustrating.
Service
5.0
While some staff members were friendly and made efforts to assist, my interactions with management were particularly unhelpful. There seemed to be a disconnect between what was promised and what was delivered, especially when I inquired about my refund.
Location
7.0
The hotel is well-placed, making it easy to access various attractions in Istanbul, which was a definite plus during my stay.
Dining
6.0
Although I didn't indulge much in dining, I noticed that breakfast options were varied and seemed appealing, which was one of the few positive aspects.
Facilities
5.0
The hotel's facilities felt underwhelming and in need of maintenance. The promises made about the amenities were not met, which left a lot to be desired.
Alan
United Kingdom,
March
2025
5.6/10
I had quite the mixed experience at Wyndham Istanbul Old City. On the bright side, the hotel's location was spot-on for exploring nearby attractions and the spa services were a nice touch. However, there were definitely some letdowns, like the noisy rooms and inconsistent air conditioning that made my stay less enjoyable.
Rooms
6.0
The room was spacious and clean, featuring a big jetted tub which was a highlight for me. However, it was also quite noisy, and I could hear conversations from adjacent rooms, which disrupted my sleep.
Service
7.0
The staff tried hard to provide good service, with specific props to Ali for his help. But there were issues with responsiveness, as it took a while to address certain problems.
Location
9.0
The location was fantastic, just a short walk to key attractions like the Blue Mosque and Grand Bazaar, which made sightseeing a breeze.
Dining
6.0
Breakfast had some interesting options, but overall it fell a bit flat, especially for someone used to a traditional continental spread. At least I found something to eat every morning!
Facilities
5.0
The rooftop pool was great for relaxation, but there were some maintenance issues around the hotel, which detracted from the overall experience.
Bobby
United Kingdom,
October
2024
7.4/10
I had a wonderful stay at Wyndham Istanbul Old City. The hotel’s location was fantastic, just a short walk from the Grand Bazaar and local attractions. The staff were incredibly welcoming and accommodating, though I did notice some improvements could be made regarding the breakfast service.
Rooms
Service
10.0
The staff, particularly Dilek and Batu, were really good. They were attentive to all my needs and requests during my stay, which truly enhanced my experience.
Location
9.0
The location is unbeatable. Being just 250m from the Grand Bazaar made exploring the city incredibly convenient.
Dining
8.0
Breakfast offered a diverse range of options. Although the hot dishes could have been served warmer, the variety was impressive and overall enjoyable.
Facilities
9.0
The rooftop pool was a highlight, providing stunning views and a relaxing atmosphere. I also appreciated the spa services, especially the traditional Turkish Hammam experience.
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